FAQs

Elecate™ is committed to being your ideal business partner. To ensure the most effective integration, we start by taking the time to fully understand your business operations. This enables us to identify opportunities where we can save you time, money, and resources. We then devise a strategic plan to seamlessly transition from your existing processes to our comprehensive, end-to-end software solution. Typically, this transition process ranges from 30 to 90 days, depending on the complexity and specific needs of your business.

Elecate™ is a fully scalable, browser-based software solution with an impressive security profile. You can easily add new users as needed, ensuring effortless scalability and robust protection for your expanding business needs.

Elecate™ is committed to being your ideal business partner. To ensure the most effective integration, we start by taking the time to fully understand your business operations. This enables us to identify opportunities where we can save you time, money, and resources. We then devise a strategic plan to seamlessly transition from your existing processes to our comprehensive, end-to-end software solution. Typically, this transition process ranges from 30 to 90 days, depending on the complexity and specific needs of your business.

Absolutely! We provide a range of data migration options, from basic to full white-glove service. Our aim is to incorporate all available historical data, enabling you to use Elecate not only for current operations but also to analyze past events. This comprehensive approach helps you accurately determine your true ROI and track your business growth effectively.

To tailor a complete package that suits your specific business needs, we would require more detailed information about your operations. Each license includes our standard support services, but you have the option to upgrade to various levels of training support. We're also available to discuss how we can assist with your marketing efforts!

Great news! Elecate™ has significantly expanded our training and support team to enhance our customer service. We efficiently manage each support ticket through our user-friendly system. Additionally, we offer a dedicated support line available from Monday to Friday, 8 AM to 5 PM CT. To learn more about support services, click here.

Absolutely, yes! We understand the power of strong branding in securing deals. One of the features our clients love most is the ability to customize their proposals using our built-in library and template system. To clarify, we can start with your existing brand to craft a matching proposal, or if you're starting fresh, our design team can create a new brand identity for you from scratch—followed by the proposal. We're committed to going the extra mile to help you win more business!

Yes, we offer flexible training options to suit your needs—you can choose from on-site training, virtual sessions over the internet, or training at our facilities. Understanding your business is crucial for us to ensure you receive the best ROI on your investment. Our team has deep roots in your industry, with experience and insights gained from having clients as business partners. We recognize that the complexities of your daily operations can sometimes be challenging to convey through a web meeting, which is why we're prepared to adapt to whatever training method works best for you.

Our extensive experience across various markets has given us valuable insights into business operations. Occasionally, we recognize the need to enhance our product by adding features that accommodate your unique requirements. This way, Elecate™ can be tailored to work seamlessly with your specific business processes.

Elecate™ is ideally suited for businesses involved in a wide range of services including catering, food service management, equipment and tent rentals, stage and lighting, facilities management, stadium suite management, university food services, specialty rentals, decor, and staffing, among others.

Elecate™ is designed to work seamlessly on any computer or mobile device, provided it has a high-speed internet connection. It’s that simple.

Elecate™ is trusted by some of the largest and most well-known caterers and rental companies, yet it is versatile enough to benefit operations of any size. Our product is effectively used by businesses with just a few users as well as by large enterprises. One of the greatest challenges small firms face is establishing proper best practices, and Elecate™ is designed to facilitate this, helping smaller operations streamline their processes and enhance efficiency.

Many businesses struggle with redundant paperwork and tedious tasks like inventory management. Often, the primary challenge is poor communication among staff members. Elecate™ excels at addressing these issues by offering a multitude of functions and reports that drastically reduce paperwork, manual calculations, and time spent on proposals and invoicing, all while enhancing staff communication. The bottom line? Elecate™ frees up your time, allowing you to focus more on what you enjoy doing.